Frequently Asked Questions
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Getting Started
Account Issues
Troubleshooting
- How do I log in to Greenbox?
- Go to the OGE Greenbox Home Page, enter your email address and password, and click the Sign in button.
- How do I sign out of Greenbox?
- Just click on the "log out" link at the top of any page.
- What is my username?
- Your username is the email address you registered with Greenbox.
- I forgot my password. How can I retrieve it?
- On the log in page, click on the link "I forgot my password" to retrieve or reset your password.
- I cannot access my account. What should I do?
- Make sure your caps lock key is not on when entering your password. If you need to reset your password, click on the link "I forgot my password".
- When I try to log in, I get an error that my web browser doesn't appear to have cookies enabled. How can I log in?
- First check your browser's settings has cookies enabled. If they are, you may need to clear your cookies and try logging in again.
- How do I enable cookies?
- To enable cookies in IE 7:
- - Click Start > Control Panel.
- - Double-click the Internet Options icon.
- - Click the Privacy tab.
- - Click the Advanced button.
- - Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
- - Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
- - Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.'
- - In the Internet Options window, click OK to exit.
- To enable cookies in IE 6:
- - Click Start > Control Panel.
- - Click the Advanced button.
- - Select the option 'Override Automatic Cookie Handling.'
- - Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
- - Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.'
- - In the Internet Options window, click OK to exit.
- To enable cookies in Mozilla Firefox 2.x (PC):
- - Click Tools > Options.
- - Click Privacy in the top panel.
- - Select the checkbox labeled 'Accept cookies from sites.'
- - Click OK.
- To enable cookies in Mozilla Firefox (Mac):
- - Go to the Firefox drop-down menu.
- - Select Preferences.
- - Click Privacy.
- - Under Cookies, select the option 'Allow sites to set Cookies.'
- To enable cookies in Safari:
- - Go to the Safari drop-down menu.
- - Select Preferences.
- - Click Security in the top panel.
- - Under 'Accept Cookies' select the option 'Only from sites you navigate to.'
- How do I clear my cookies?
- To clear your cookies in Microsoft Internet Explorer:
- - Select Tools > Internet Options > General again.
- - Delete your browser's cookies.
- - For IE version 7:
- - Click the Delete button.
- - Click Delete cookies... under the heading Cookies.
- - For IE version 6, click Delete Cookies... under the heading Temporary Internet files.
- - Click OK for the prompt labeled Delete all cookies in the Temporary Internet Files folder?
- - Click OK to exit.
- To clear your cookies in Mozilla Firefox:
- - Click Tools > Options > Privacy.
- - Delete your cookies.
- - For Firefox version 2.0, click Clear Now under the Private Data heading.
- - For Firefox version 1.5 or earlier, click Cookies > Clear.
- - Click OK to exit.
- To clear your cookies in Safari:
- - Go to the Safari drop-down menu.
- - Select Empty Cache...
- What are the system requirements of Greenbox
- For Windows we support web browsers Internet Explorer 6 or 7 and Mozilla Firefox 2. For Macintosh we support browsers Safari 2.0 and Mozilla Firefox 2. You must also install the Adobe Flash Player 9 and have cookies enabled in your web browser.
- I don't see any of the charts. Could it be a Flash error?
- If you don't have Flash Player 9 installed, please go to Adobe.com and click on the link to update or get Flash Player for your browser.
- What if I find a bug?
- We would appreciate it if you could report it. This information will be used to improve Greenbox. Please use our Support Form to report bugs.
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If your questions have not been answered, please use our
Support Form to send us an email with your question or feedback